Frequently Asked Questions

Swiss Luxe is a brand operated by DTMM COMPANY LLC, registered in Florida, USA. Our business address is 2335 E Atlantic Blvd 200, Pompano Beach, Florida 33062, United States. For any inquiries, contact us at support@swissluxe.co.

We ship from either our warehouse at 2335 E Atlantic Blvd 200, Pompano Beach, Florida 33062, United States, or from our international fulfillment partner HENAN YANGZHIHAN TRADING Co., LTD, located in Zhengzhou, Henan Province, China.

Delivery estimates depend on your region and chosen method: NORTH AMERICA — Economy: 17 to 25 business days · Express (Priority): 11 to 17 business days. EUROPE — Economy: 19 to 25 business days · Express (Priority): 13 to 19 business days. OCEANIA — Economy: 19 to 27 business days · Express (Priority): 15 to 19 business days. All orders are processed within 1–5 business days before shipping. Final shipping costs and available methods are displayed at checkout based on your location.

Yes. All shipping options include full Shipping Protection covering loss, theft, or damage in transit. If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date at support@swissluxe.co to open a claim.

Tracking numbers are issued at dispatch and may take up to 72 business hours to update in the courier system. External factors such as customs, weather, and local carrier delays may impact delivery timeframes — these are outside our control. Once your order is marked as "Delivered" by the courier, we are not responsible for stolen or misplaced packages, so please ensure a secure delivery address at checkout.

We offer two options: Option 1 — Quick Resolution (Keep the Item + Store Credit): keep the product and we issue store credit for the full purchase price, usable on any other item or to place your order again, with no need to send the item back. Option 2 — Full Refund or Replacement: we arrange a replacement with a new identical product or a full refund to your original payment method. We will provide instructions for returning the item. To start the process, email support@swissluxe.co with your order number and a photo or video showing the issue.

You have 14 calendar days from the date your order is marked as delivered to request a return. Conditions: the item must be unused, unworn, and in the same condition you received it, in the original packaging with all tags attached, and proof of purchase or order number is required.

1. Mandatory First Contact: email support@swissluxe.co to start your return request. Include your order number and the reason for the return. 2. Wait for Approval: our team will respond with instructions and approval for the shipment. Important: returns sent without prior email approval will not be accepted or refunded. 3. Return Shipping Address (if applicable): 2335 E Atlantic Blvd 200, Pompano Beach, Florida 33062, United States.

Items purchased on sale, as part of discounted bundles, or during promotional campaigns may have restrictions on "change of mind" returns. However, this policy does not affect your statutory rights — if a sale item arrives defective or damaged, it is fully eligible for the resolution options described above.

Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund. If approved, the refund is processed and a credit is automatically applied to your original method of payment within 10 business days. If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at support@swissluxe.co.

Orders with incorrect or suspicious information may be cancelled. If you need to modify or cancel a recent order, contact us as soon as possible at support@swissluxe.co — once an order has been processed for shipping we may not be able to make changes.

Yes. We monitor return activity to prevent abuse. Frequent returns, items returned with signs of wear, or false claims may result in being blocked from future purchases and, if necessary, legal action. We also reserve the right to limit or refuse sales at our discretion, and to dispute chargebacks made without prior contact using our published policies and proof of delivery.